What is a recalled part?

A recalled part is a request from a manufacturer to return a product after the discovery of safety issues or product defects that might endanger the consumer if left unremedied.

Are recalled parts dangerous?

Generally speaking, yes. All recalls are safety related and as a result if not remedied could cause injury or even death.

Why are recalls are important?

It is illegal to sell products that are not fit for purpose or unsafe. It should be every part seller’s goal to identify and remove all recalled parts from sale and circulation. Failure to do so could lead to you selling a recalled unsafe part that could put your customer and other road users and passengers at risk.

I did not produce the part, but as a parts seller, do I have a responsibility not to sell recalled parts?

Yes you must not sell a recalled part as they are dangerous. It is your responsibility to make every effort to identify and remove these products from the parts market. Profiting from the sale of a recalled faulty component is not acceptable.

What to do if you realise that you have sold a recalled part.

Contact your customer immediately to inform them of the fact that the part they purchased has been recalled and provide them with the evidence of purchase so that they may take it to their nearest vehicle manufacturer dealership to have the hazard rectified. Make sure that you keep all records of this communication.

The part was not recalled when I sold it. What should I do if I sell a part and it is recalled in the future?

Contact your customer immediately to inform them of the fact that the part they purchased has been recalled and provide them with the evidence of purchase so that they may take it to their nearest vehicle manufacturer dealership to have the hazard rectified. Make sure that you keep all records of this communication.

I have recycled thousands of vehicles over the years, how can I check that I have not unknowingly sold recalled parts off these?

You should check your legacy vehicle records to identify which vehicles had recalls and what exactly was recalled on each. Once you have this list, you should check if the recalled part/s from each has been sold. If you have sold it you should contact your customer immediately to inform them of the fact that the part they purchased has been recalled and provide them with the evidence of purchase so that they may take it to their nearest vehicle manufacturer dealership to have the hazard rectified. Make sure that you keep all records of this communication.

What are some of the risks if I choose to ignore recalls?

There have been cases where consumers have been seriously injured or even died as a result of a recalled part having been fitted to their vehicle. If you choose to ignore recalls and you happen to sell one of these parts that causes injury or death, you could be prosecuted, leading to monetary fines or even jail due to negligence.

What is the Historical Inventory Analysis?

The Historical Inventory Analysis is a report All Auto Recalls has built that will provide you with a list of all the VINs that have been affected by a recall as well as the specific part recalled from your historic inventory.

Why is the Historical Inventory Analysis important?

The Historical Inventory Analysis is critical in order for you to make sure you have not previously sold or have any recalled part currently in stock. If you have it in stock, it identifies the part and enables you to destroy this part so that it is not sold to an unknowing consumer. If previously sold, you should contact your customer immediately to inform them of the fact that the part they purchased has been recalled and provide them with the evidence of purchase so that they may take it to their nearest vehicle manufacturer dealership to have the hazard rectified. Make sure that you keep all records of this communication.

What is the Resolution Manager?

The All Auto Recalls Resolution Manager is a systematic approach to working through all recalls in your control or possession. It helps you set a status for each and then resolve each depending on this status. This status could include;

• In Stock
• Crushed/Destroyed
• Sold The Resolutions Manager is a traceable system that is built into the All Auto Recalls system that give the business full transparency over all recalled parts in one place. This is a unique feature that is not available in any other system anywhere in the world, but critical to the management of recalls by the auto recycling industry.

  How to keep track of your recalls and make sure you have dealt with them properly.

  Of course you could try to keep them all in a spreadsheet to try and keep track of them. Alternatively you can use the ALl Auto Recalls Resolution manager which aggregates, stores, tracks and traces every recall throughout its lifecycle in your business.

  Why is there no lock in period for the use of All Auto Recalls?

  We do not believe in locking anyone into using any of our services. We believe that if you do not see value in using All Auto Recalls, then you should not be forced to because of a lock in period. We are absolutely confident that once you start using All Auto Recalls you will realise immediately that the value of the system significantly outweighs any cost and as a result, you will not want to stop using it.

  What notice do I need to give you before we stop using the service if I want to stop?

  As a result of the work we do to onboard you, we ask for a 3 month notice period at which point all subscription fees will be stopped immediately.